How will our relationship work?

Since we know we must earn your continued patronage on each and every visit, we don't use contracts. We depend on open communications and your candid evaluation of service.

Who will be in my home?

Jerry and  Lesley, the owners.  We don't hire employees so you have the owners each and every cleaning.

At what time will Cleaning by Lesley's team arrive at my home?

Our hours are Monday-Friday 8:00 am to 5:00pm. You will be scheduled during these times. You may request a cleaning before or after 12 noon.

Do I need to be home when Cleaning by Lesley arrives?

It is not necessary to be home in fact most of our customers are not home. Lesley keeps all keys in a safe in her office. For Security reasons we do the following procedure.  We don't make copies of any keys. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you may incur a lockout charge.

Do I need to provide any supplies or equipment?

For your convenience equipment and normal cleaning supplies are provided by Cleaning by Lesley. We have done a lot of research on what works best on hard water stains, furniture polish and on hardwood floors. We would be pleased to accommodate you should you wish to use your own preferred supplies. If you prefer your own supplies we do ask you leave them in a tote or bucket so we can easily carry them around the house.  We do ask that you leave one roll of paper towels. 

Do I have to do anything before a cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneour clothing, toys, and other household items. We look forward to coming and getting started cleaning right away!

What will Cleaning by Lesley do in my home?

Our free in-home estimate allows us to better understand your cleaning needs and expectations. Our service includes high dusting, removing cobwebs, and dusting all fan blades, dusting , dusting of baseboards, pictures, lampshades, knickknacks, window blinds, and windowsills, furniture, and basic light fixtures, and vacuuming or mopping throughout. Cupboard fronts are spot-cleaned, floors are washed and kitchen and bathrooms cleaned and scrubbed. Most bathroom floors are done on our hands and knees the old fashioned way. We will try our very best to accommodate all your cleaning needs.

How will I pay for my cleaning?

Payment is accepted the day services are rendered. Simply leave payment in the envelopes Cleaning by Lesley has provided you. We accept cash or checks made out to "Cleaning by Lesley".

How will I know when to expect my cleanings?

We leave a schedule every 4 months so that you can see what is coming up and if you need additional cleanings around the holiday's etc. We also leave a copy of the policies, and Mission Statement as well as the days we are closed.  Cleaning by Lesley will call or email you the night before to remind you of your cleaning.

What if I need to change a scheduled cleaning?

This is also why we pass out the schedules. Just give the office a call at least 72 hours in advanced!

Are you insured and bonded?

It is very important that anyone working in your home/office be insured and bonded. Cleaning by Lesley are fully insured and bonded.

What if something is damaged when my house is cleaned?

We treat your home with the greatest of care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We do need to know within 24 hours of a cleaning.

How much do Home Cleaning cost?

Every home is different, that is why we like to come and meet with you in your home to better understand your cleaning needs. For an average size home around 1500-2000 square feet, the rate is $80.00 per hour and then by the job.  Rates vary anywhere from $80.00 - $120.00.  Lesley will be glad to discuss your home cleaning with you.

How often should my home be cleaned?

We will work with you to develop a schedule to suite your needs. Most clients have us visit weekly, bi-weekly. We also do one time cleanings, special occasions, move in/ move out cleanings.

Is your service guaranteed?

All of our cleaning is 100% guaranteed. If you are ever dissatisfied with any portion of your cleaning please call the office by the following day at 10am so we can arrange for Lesley or Jerry to come by and fix what ever is in question.